My Passcode doesn’t work, what do I do?
Make sure that you entered the NINE (9) character Passcode exactly as it is shown in the email you received. The Passcode may contain a mixture of numbers and upper-case letters and must be entered exactly as shown when attempting to log in.
Additionally, make sure there are no spaces entered at the end of the Passcode as this will register incorrectly with the system.
I entered my date of birth and last four digits of my Social Security Number but they didn't work, what do I do?
First, make sure you entered your date of birth in the correct format as shown on the voter authentication page. The date of birth should be entered Month Month Day Day Year Year Year Year (MMDDYYYY – for example: 09221981). For the Social Security Number, make sure ONLY the last four digits are being entered.
Second, make sure there are no spaces, slashes, or dashes in your date of birth or last four digits of the Social Security Number. They should only consist of numbers.
Lastly, make sure there are no spaces entered at the end of the date of birth or Social Security Number as this will register incorrectly with the system.
I am getting error messages while trying to log into the election and I entered all my login information correctly. What do I do?
First, make sure you are entering the correct information in the correct order. You must first enter your Passcode on the initial login screen. After your Passcode is confirmed, you will need to authenticate yourself with the system. You will then enter your date of birth and the last four digits of your Social Security Number. Make sure you enter the correct authentication information into the correct entry field. They are labeled so you know which information goes into which field.
Secondly, make sure the login and voter authentication information you are entering is YOURS. You may only use YOUR Passcode, YOUR date of birth, and YOUR last four Social Security Number digits.
If you continue having problems, make sure that you are allowing “cookies”. You must have “cookies” enabled in order to access the online ballot. You can turn this setting on through your web browser settings menu. Additionally, try using a different internet browser than the one you have been trying to log in with. We suggest Internet Explorer, Fire Fox, Safari, or Google Chrome.
I typed wvvotes.wv.gov into my browser and nothing happened, what do I do?
Please make sure you are entering the election URL into the ADDRESS BAR at the top of your internet browser. Do not search for it through a search engine. Enter the URL directly into your internet browser address bar and you will be taken to the start of the election.
What do I do when I get to the first page of the pilot program?
Follow the instructions on each page to access your election. You will need to select the county you are registered to vote in first. After that you will be given the opportunity to review voting instructions or other election information prior to logging in to cast your vote.
I registered to vote using the pilot program but haven’t received any emails with instructions, what do I do?
Please check for an email sent from the address ending @everyonecounts.com. If you do not see it in your email inbox, please check your spam and/or junk mail folders as well. If you still do not have it, another will be sent to you.